MaxCloudON FAQs

Your centralized support hub. Find quick answers to the most frequently asked questions about MaxCloudON.

Table of Contents

Getting Started & How It Works

MaxCloudON is a high-performance computing platform engineered for intensive workloads. Rather than offering just raw infrastructure, we provide a dual-approach designed to accommodate both automated tasks and highly customized environments:

  • Automated Cloud Rendering (via RenderSonic): A hands-off, software-driven render farm solution that lets you submit jobs directly from your desktop and pay strictly per frame.
  • Dedicated Server Rentals: reserved CPU or GPU resources with full root or administrator access, giving you absolute control over your custom pipeline and software environment.

Our infrastructure is designed for workloads that require predictable performance, high processing capacity, and greater control than conventional shared hosting.

Dedicated cloud server hosting provides CPU, GPU, memory, and storage resources reserved entirely for a single customer. Unlike conventional shared hosting or standard VPS services, your assigned computing resources are never oversubscribed or shared with other users. This guarantees 100% consistent, unthrottled performance for rendering, AI modeling, software development, and demanding compute workloads.

Ready to deploy your own private, high-performance hardware? Explore our custom-built MaxCloudON Dedicated Cloud Servers to get started today.

MaxCloudON is not positioned as a conventional low-cost VPS hosting provider.

Our servers operate within a virtualized environment, but the assigned CPU, GPU, RAM, and storage resources are reserved for each customer and are not oversubscribed across multiple users.

This provides the flexibility of a virtual server together with more predictable performance than conventional shared VPS hosting.

A standard VPS share physical CPU, memory, storage, and network capacity with many other customers, and providers allocate more virtual resources than the host can consistently deliver.

A MaxCloudON virtual dedicated server uses a virtualized operating environment, but its assigned CPU, GPU, RAM, and storage resources are reserved and are not oversubscribed across customers.

This provides more predictable performance for sustained rendering, AI, development, and compute workloads.

Absolutely. You can use our servers exactly like a high-performance Virtual Private Server to run Docker containers, host web applications, manage databases, run APIs, or deploy background automation scripts.

Your resources are 100% dedicated and your traffic is unmetered, your applications will run significantly faster and more reliably than on standard shared hosting.

However, if you only need to host a basic, low-traffic static website, our high-performance infrastructure will likely be overkill for your budget.

RenderSonic is MaxCloudON’s proprietary, fully automated cloud rendering application. Instead of renting a dedicated server and manually installing your 3D software, you simply install our lightweight desktop app.

It handles:

  • Direct scene uploading from your desktop.
  • Providing an upfront, guaranteed cost estimate before the job runs.
  • Distributing the rendering process across multiple parallel cloud nodes.
  • Automatically downloading the completed frames or animations back to your local drive.

It automates your entire pipeline – allowing you to submit projects directly from your local interface and let RenderSonic handle the distribution and rendering automatically in the cloud across MaxCloudON’s high-performance, bare-metal GPU and CPU clusters.

It depends entirely on the complexity of your pipeline and how much control you need:

  • Use RenderSonic: If you want a completely automated, hands-off render farm experience. It is ideal for standard 3D projects built in supported software (like Blender, 3ds Max, Maya, or Cinema 4D) where you just want to pay per frame with zero technical setup or server configuration.
  • Rent a Dedicated Server: If you require absolute control over your operating system environment. It is the correct choice if your project uses proprietary plugins, custom pipeline scripts, experimental software builds, or if you need persistent, running systems for interactive work or AI training.

RenderSonic is not a separate third-party service; it is the software layer that sits on top of MaxCloudON’s physical infrastructure. When you submit a project through RenderSonic, the app automatically spins up, manages, and distributes your frames across MaxCloudON’s high-performance cloud nodes.

MaxCloudON differs from typical public clouds (like AWS or Google Cloud) or standard rendering farms in three major ways:

  1. Zero Throttling under Full Load: The entire server infrastructure is designed to sustain high peak temperatures during heavy, multi-hour rendering sessions without CPU/GPU thermal throttling. You get 100% of the raw compute power you pay for.
  2. No Hidden Fees: There are absolutely no setup costs, installation fees, or bandwidth/traffic surcharges.
  3. True Dedicated Resources: Unlike standard VPS providers that “overcommit” or share physical resources among multiple clients, MaxCloudON servers give you isolated, physical, or strictly dedicated resources with full root/administrator access.

The process varies slightly depending on which path you choose:

  • For Automated Cloud Rendering with RenderSonic : Download and install the desktop app → Upload your project file → Review the upfront cost estimate → Let the cloud nodes render it → Retrieve your outputs locally.
  • For Dedicated Servers: Sign up and select your CPU or GPU hardware configuration → Gain immediate remote access (via secure VPN and RDP/SSH) with full root/admin permissions → Install your own tools → Run your workloads freely.

We offer a 48-hour free trial of a 16 vCPU server with 30 GB RAM to all newly registered accounts, allowing you to install, configure, and test your specific software environments or pipelines before committing.

To activate your trial: Log in to the MaxCloudON Management Panel, navigate to Plans, select the Trial – 16 vCPU Server, and click Activate Free Trial. Full deployment requirements can be reviewed directly inside the panel after logging in.

For account registration, you only need to provide your Name, Email, and a secure Password. Your password must be at least 8 characters long and contain at least one capital letter.

Hardware Specs & Performance

MaxCloudON provides three main categories of cloud infrastructure:

  • GPU Dedicated Cloud Servers: Multi-GPU server environments designed for rendering, AI training, machine learning, inference, simulation, and other parallel-processing workloads. These setups feature multi-GPU configurations using enterprise-grade NVIDIA RTX paired with high-VRAM capacities and multi-core processing pools.
  • CPU Dedicated Cloud Servers: High-core-count server environments designed for CPU rendering, data processing, simulations, software builds, analytics, and batch workloads.
  • Cloud Desktop PCs: High-performance remote workstations designed for interactive, real-time pipelines like Unreal Engine development, level editing, architectural visualization, and design. These environments combine a single powerful NVIDIA GPU with a high-core CPU running a full Windows or Linux desktop layout.

Yes. On GPU server plans, the GPU resources listed in the selected configuration are reserved for your server and are not shared dynamically with other customers.

The exact GPU model, quantity, VRAM, CPU allocation, RAM, and storage are specified in the selected plan.

We host a robust lineup of processing configurations. You can browse our active specifications and up-to-date transparent pricing directly on our pricing page.

Alternatively, if you are using the RenderSonic app for fully automated cloud rendering, you will receive an upfront cost estimate based directly on your specific render jobs before production begins.

MaxCloudON servers operate within a virtualized environment.

However, the CPU, GPU, RAM, and storage resources assigned to each server plan are reserved for that customer and are not oversubscribed across multiple users.

This provides the flexibility and deployment convenience of virtualization while maintaining more predictable performance than conventional shared VPS infrastructure.

No. The CPU, GPU, RAM, and storage resources assigned to your server plan are reserved for your use and are not oversubscribed across multiple customers.

The server operates within a virtualized environment, but the allocated resources remain dedicated to your workload for the duration of the active plan.

Standard MaxCloudON server plans are virtualized dedicated cloud environments rather than direct bare-metal server rentals.

Customers receive full root or administrator access to the operating system, while the underlying physical host and virtualization layer remain managed by MaxCloudON.

If your workload specifically requires a bare-metal server, contact our team to discuss the required hardware and deployment. Bare-metal configurations may be available for suitable long-term rentals and are provided through an individual quotation.

Yes, all MaxCloudON servers come fully pre-installed and pre-configured based on the environment you select. We provide clean, production-ready templates for both Windows and Linux right inside the MaxCloudON Management Panel.

Whether you need a Windows setup for desktop 3D applications or a Linux distribution optimized for AI inference and deep learning workloads, your instance is ready to deploy immediately upon provisioning.

Yes. Because we own and manage our entire infrastructure, we can accommodate custom hardware tailoring for long-term rentals or highly specific project pipelines. If your AI inference models, simulation bakes, or rendering workloads require an upgraded RAM allocation or expanded high-speed storage beyond our standard listed plans, please contact us directly to configure a custom node.

You can scale by moving to another available server configuration or by activating additional CPU or GPU servers.

Contact our team if you need help selecting a more powerful configuration or planning a multi-server workload.

No. Our servers are custom-built to withstand maximum heat production under peak rendering, compute, or inference workloads, guaranteeing stable clock speeds and uninterrupted delivery.

Billing, Subscriptions & Licensing

MaxCloudON offers prepaid daily, weekly, and monthly plans for CPU servers, GPU servers, and Cloud Desktop PCs.

Plans use predefined resource configurations to provide faster deployment and transparent pricing. There is no mandatory long-term contract for standard listed plans.

Yes. Standard server plans are available on daily, weekly, and monthly prepaid terms.

For longer-term projects, dedicated capacity, custom hardware configurations, or bare-metal deployments may be available after individual evaluation. Contact our team with your workload, hardware requirements, and expected rental period.

Unlike our dedicated servers which run on a fixed subscription, RenderSonic runs on a highly predictable, usage-based model. When you load a project into the app, it runs a quick test render on our actual hardware to generate an accurate, upfront cost estimate before production begins. You are then billed strictly per rendered frame, ensuring you only pay for the exact compute resources your project uses.

We accept USD card payments via Stripe, direct bank wire transfers, and leading cryptocurrencies. Stripe and crypto payments grant automated infrastructure access within 10–15 minutes of completion, while bank transfers take 1–3 business days to clear.

No, there are absolutely no setup fees, data traffic taxes, or hidden bandwidth costs. We maintain complete pricing transparency across our entire platform.

The price you see on our plans page or the estimate generated by the RenderSonic app is exactly what you pay. We do not charge for incoming or outgoing bandwidth or data egress.

(Note: If your workflow requires a public IP, it is  available upon request for a small additional fee – $5/month per VM in the plan.)

No. Our servers operate entirely on a prepaid model without contracts. You can cancel your subscription whenever you wish, and the plan expires cleanly at the end of the paid period with no questions asked.

Bring Your Own License, or BYOL, means using your own valid software licenses within your MaxCloudON server environment.

Customers are responsible for confirming that their software licenses permit use in a virtualized cloud environment and for complying with the licensing terms of the respective software vendor.

BYOL does not mean that MaxCloudON supplies or transfers the software license.

The RenderSonic application is free to download and acts as your automated pipeline client. For rendering tasks, RenderSonic natively supports and handles the deployment for:

  • 3D Applications: Blender, Keyshot, 3ds Max, Maya, and Cinema 4D.
  • Render Engines: Cycles, Eevee, and V-Ray.

(Note: For our Dedicated Server rentals/IaaS where you manage the full OS environment, you can still utilize our standard BYOL (Bring Your Own License) model to bring over any custom software setups you require).

Yes, we issue a formal invoice for every transaction. When registering your account or updating your profile in the MaxCloudON Management Panel, you can input your company name, registration address, and tax/VAT number.

  • EU Companies with a valid VAT number: Reverse charge rules apply (0% VAT).
  • EU individuals / Companies without a valid VAT number: Standard VAT rates apply based on your local country’s regulations.
  • Non-EU Businesses (B2B): You are completely correct. No EU VAT is added to the invoice, as it is considered outside the scope of EU VAT.
  • For Non-EU Individuals (B2C): Many countries outside the EU (like the UK, Australia, or specific US states) require digital/cloud service providers to collect local sales tax or VAT if selling directly to consumers, regardless of where the provider is based.

Because MaxCloudON operates on a prepaid model, there is no complicated cancellation process or notice period required.

  • How to cancel: Simply turn off the auto-renewal toggle in your dashboard or let your current prepaid period run out. Once the paid period expires, your dedicated instance will cleanly terminate.
  • Refund Eligibility: You may cancel your server subscription within the first 14 days after your initial payment to receive a refund for the remaining unused portion of your subscription period.
  • How refunds are calculated: If you have paid for a monthly subscription, the refund amount will be calculated based on the daily rate derived from the weekly plan cost of the corresponding server.
  • RenderSonic App Balances: Because RenderSonic operates entirely on an automated, usage-based model where you receive upfront cost estimates per frame, all processed render frames and remaining frame rendering balances are strictly non-refundable.

Connectivity & Troubleshooting

Technical support is included with all MaxCloudON server plans.

Our team can assist with server deployment, remote access, VPN connectivity, infrastructure-related issues, and questions about the server environment provided by MaxCloudON.

Customers are responsible for installing, configuring, licensing, updating, securing, and administering their own applications and workloads unless a separate managed service has been agreed.

Inside the MaxCloudON Sync Manager application, go to the “Settings” tab and click the “Create VPN” button. Our utility automatically structures the secure network tunnel. You can watch our video guide to see this process in practice step-by-step.

Yes. You can request a dedicated public IP address for your server as an optional add-on.

By default, server access is secured behind an encrypted VPN. Adding a dedicated public IP allows you to bypass the VPN for specific use cases, enabling direct remote access, custom application hosting, public API exposure, and direct data transfers.

Log in to your web panel, click the Profile menu link on the left-side dashboard, and select the SSH Public Key tab at the top of the interface – Screenshot. The automated client panel does not allow you to append a secondary key directly yet, but our technical support team can manually add multiple keys to your profile upon request.

If the server was already created and running you need to reboot you server for the Change to take effect. Screenshot

First, ensure your secure network tunnel is active. Check the status indicator inside the MaxCloudON Sync Manager client to confirm you are successfully connected to the VPN. If you are unsure how to verify this, please watch our step-by-step instruction video.

Second, if your VPN connection is active, verify that your hardware node is powered on:

  1. Navigate to the Dedicated Servers section in your management panel.
  2. Select the server instance you are trying to access. If the server is powered off, it will display a grey status bar at the top.
  3. Click the three dots (…) menu icon in the top-right corner of the server management card.
  4. Select Power ON from the dropdown menu to boot the hardware.

The default login credentials for all freshly provisioned server images are securely listed directly inside your management panel dashboard menu under your active server details. For security purposes, we strongly recommend changing these default credentials immediately upon your first successful login.

You can easily clone your customized setup so you don’t have to reinstall your software applications.

  1. Once your pipeline setup is complete, go to the Server Management menu in your dashboard.
  2. Click the [Save As Image] button on the specific server instance you want to clone to create a snapshot template.
  3. When ordering or deploying your new dedicated server, navigate to the OS deployment options.
  4. Instead of picking a default MaxCloudON image, select the option to Deploy from Saved Images and choose your custom template. Screenshot

An “Archived” status indicates that the prepaid subscription attached to that specific server instance has expired. Your custom data and environment image are safely preserved, but you will temporarily lose remote access to the hardware. To reactivate the node and restore your access, simply renew the corresponding plan through your management panel.

Servers are automatically moved to “Archived” status once their subscription ends. This preserves your environment, meaning your server can be completely reactivated and reused as soon as a new subscription is initiated.

To manage our high-performance storage infrastructure, we enforce the following data retention grace periods:

  • Archived Dedicated Servers: Retained for 90 days, after which the entire instance is permanently deleted. This 90-day period begins from the exact date the server subscription expired.
  • Saved OS Disks / Custom Images: Retained for 120 days from the date the OS image was originally saved. Please note: If any active or archived server is currently linked to or using this specific image, it will not be deleted.
  • Detached Data Disks: Retained for 120 days, beginning from the last day the data disk was actively attached to any server subscription.

Once these specific timelines pass, the data is permanently purged from our infrastructure and cannot be recovered. We highly recommend renewing your subscription or downloading your critical project data before these limits are reached.

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